‘Tis the SZN To be UNSTPPBL with GOMO

Wazzup Pilipinas!?

Hold up, put down the Halloween decorations and forget the early Christmas carols for a sec. Starting this year, we're ditching the usual October routine and declaring it the GOMO UNSTPPBL SZN – dedicated to celebrating and pushing boundaries, and embracing your most authentic and UNSTPPBL self every day and beyond. We’re talking about breaking free from the “one day” mindset and focusing on saying “yes” to new experiences, making this your time to step up and make the most of everything the UNSTPPBL SZN offers

Whether you’re a fitness junkie, an explorer, or simply looking for new activities to mix things up, there’s something for everyone in the most UNSTPPBL app ever—the GOMO app. It all starts with GOMO’s High Speed No Expiry Data, giving you the freedom and flexibility with data that will last you forever. Pushing boundaries in what your data can do, GOMO’s ‘Mo Creds is your avenue to swap those GBs for curated real-life activities. And we’ve cracked the code to make sure you get the best deals.

Providing their subscribers access to UNSTPPBL experiences, GOMO curates a diverse range of activities for everyone this SZN.

So here’s the game plan for you:

● Kickstart the UNSTPPBL SZN: Get access to UNSTPPBL experiences by making the switch to GOMO. Score your 30GB High Speed No Expiry Data with FREE Calls & Texts for only Php399. Now that’s a deal that’s hard to resist!

● Tick off your bucket list with ‘Mo Creds: Bring out your bucket list and open the GOMO app to check out the available lifestyle vouchers that match the items on your list. Once you’ve pinned it down, go all out and swap those GBs and turn it into experiences you won’t forget.

● Connect with your tribe: What’s better than turning online vouchers into real-life experiences? Sharing the experience with people who share the same passion on UNSTPPBL activities and experiences as you. So, get that group chat going and encourage your friends to get swapping.

● Break Free from the Ordinary: Think the experiences end after you’ve finished your bucket list? This SZN is called UNSTPPBL for a reason. Step outside your comfort zone and discover something new. Learn a new dance skill by swapping 5GB for a discount voucher at Nude Floor. Or maybe start putting chalk on your hands and overcome your fear of heights by swapping 15GB for a one-day pass at The Bouldering Hive. You can even unleash your inner beast by conquering the toughest obstacles—swap 10GB for a discount voucher on your Spartan Race ticket. Whatever fires you up, there’s a voucher ready for you.

● There’s More to Explore: This UNSTPPBL SZN, every swap via ‘Mo Creds, gets you entries for a chance to win awesome prizes in our ‘Mo Creds raffle. So keep on swapping your GBs, and win an all-expenses paid trip to Hong Kong or Thailand for 2 powered by Holiday Factory, or document your adventures using your new Samsung Z Flip6.

And that is just the beginning, because there’s no stopping YOU from taking it up a notch this SZN! Initially making waves with their No Expiry Data and seamless connectivity, now pushing forward, GOMO is promising us a curated line-up of pop-ups, events, deals, and new ‘Mo Creds partners to give you access to even more lifestyle partners this UNSTPPBL SZN.

“This October, we're not just celebrating another year of GOMO, we're celebrating another SZN of our subscribers’ UNSTPPBL spirit that goes beyond the conventional so they can live borderlessly,” says Don Laudencia, Head of GOMO. “For years, our subs are always on the lookout for our anniversary drops, so why stop there if we can make this anniversary month the beginning of UNSTPPBL deals and offers everyday and beyond?”

There’s no stopping you now to make the most of this UNSTPPBL SZN. Switch to GOMO today because trust us, you wouldn’t want to miss out. Visit gomo.ph and follow @gomo.ph to know more!

 #WeDontStop #WeGOMO

6 Reasons to Choose Maya Credit Card Over Other Credit Cards

Wazzup Pilipinas!?

All credit cards come with a number of their own inherent benefits, like additional convenience and flexibility with financial transactions compared to readily available cash. But the wise spender knows that they should be rightfully choosy about the type of card they sign up for, and that one card program may be better for their lifestyle and spending habits than another.

If you’re looking for a credit card that offers great benefits when used to pay for your monthly and everyday expenses, a Maya card is what you need. You might be wondering, “Is Maya card a credit card that can enhance my financial wellness?” The answer to that is yes, especially if you expect to spend a lot on groceries and would love rewards on purchases from Landers Superstore and other establishments.

For one, the Landers Cashback Everywhere Credit Card, one of Maya’s flagship credit cards, offers several benefits that you won’t be able to find on other cards. Here are some exclusive perks you can look forward to enjoying when you sign up for a Maya credit card like the Landers Cashback Everywhere Credit Card:

1) Hassle-Free Credit Card Application and Activation

Applying for a Maya credit card is a seamless and straightforward process. Unlike traditional credit card applications that often require extensive paperwork and multiple visits to the bank, Maya promises an entirely digital application process. You can apply for a Landers Cashback Everywhere Credit Card easily in minutes through the Maya app and get approved instantly or within 72 hours.

Before applying for this credit card, however, make sure that you meet the following requirements:

1. You have an upgraded Maya account.

2. You have a Landers membership.

3. You’re 21 to 65 years old.

4. You’re a Filipino resident.

5. You have a regular monthly income.

Please note that the above qualifications don’t guarantee eligibility for the Landers Cashback Everywhere Credit Card, as the approval and offer are subject to Maya’s credit card evaluation requirements. These include, but are not limited to, your existing credit history, income, and other financial or profile considerations.

Once your application is approved, your physical credit card will be delivered to the address you indicated in your application. Delivery time will depend on the location of the address. For areas in Metro Manila, it can take up to 4 working days. Everywhere else, it may take up to 10 working days.

Activating your physical credit card is just as much of a breeze as its application. When you receive your physical card, simply follow these steps and you’ll be able to use your new Landers Cashback Everywhere Credit Card right away for everyday purchases:

1. Log in to Maya and go to Cards.

2. Select your credit card.

3. Tap Activate Physical Card.

4. Specify the card ID found on the back of your physical credit card.

5. Set a 6-digit PIN to complete activation.

2) Easy Access Over Your Card through the Maya App

Alongside your physical credit card, Maya will also provide you with easy access to your credit card details once your application is approved. You can actually start using your card for one-time unlinked payments right after your approval, so while waiting for your physical card to arrive, use your Landers Cashback Everywhere Credit Card through the Maya app to earn cashback on online shopping, bill payments, and other digital transactions. To see your card details, open Maya, tap Cards, and select your credit card.

3) Plenty of Cashback Opportunities

One of the standout features of the Maya credit card is the abundance of opportunities it offers for cashback. The Landers Cashback Everywhere Credit Card will get you the best deal with every spend because each purchase you make with it entitles you to receive some cash back. You can get up to 5% cashback on all Landers purchases, 2% cashback on all dining spends, and 1% cashback on all other qualified transactions. This makes the Landers Cashback Everywhere Credit Card the one card you’ll want for everyday use.

The cashback system on the Landers Cashback Everywhere Credit Card is tiered, and all you need to do is to use your card frequently so that you can earn the highest cashback possible. You can also convert cashback points earned from qualified transactions into vouchers, which you can then redeem at any Landers nationwide.

4) Dependable Security Features

Maya’s Landers Cashback Everywhere Credit Card comes equipped with up-to-the-minute security features to protect your financial information. One key security measure is Maya’s dynamic card verification value (CVV), which changes every 24 hours or whenever the card screen is opened or accessed anew. When making online purchases with your credit card, you can use the digital CVV instead of the one written on your physical card. This way, you’re giving your credit card details an extra layer of protection, better safeguarding them from online fraudsters.

In the event that your physical credit card gets compromised, Maya provides you with a way to quickly remove it from your account and file a replacement. Should your physical card get damaged, stolen, or lost, simply do the following:

1. Log in to your Maya account and go to Cards.

2. Select the compromised credit card.

3. Tap the gear icon to open your card settings.

4. Select Card Security, then Replace This Card.

5. Select the appropriate reason for card replacement (My card got damaged, I lost my card, or My card got stolen).

6. Once your card is canceled, tap Order a New Card to get a replacement.

Upon the cancellation of your compromised credit card, any future transactions using it will be automatically declined. Take note that card replacement fees apply accordingly.

5) Easy Credit Card Account Management

Managing your credit card account has never been easier, thanks to Maya's intuitive and feature-rich mobile app. The app provides you with a comprehensive dashboard where you can oversee all aspects of your credit card account, as well as your Maya account. From tracking your spending and viewing your transaction history to making payments and setting your daily or customized spending limits, the Maya app streamlines the entire process, giving you full control of your credit card spending at your fingertips.

6) Reliable Customer Support

Should you encounter any problem with your Landers Cashback Everywhere Credit Card, you can count on Maya’s customer support system to provide you with prompt and responsive assistance. Maya offers multiple channels of support, including phone, live chat, and Help Center via the app, ensuring you can get help in the way that’s most convenient for you. Knowing that you have several ways to get in touch with Maya and voice your concerns should give you peace of mind, enhancing your overall experience with the Landers Cashback Everywhere Credit Card.

In summary, if you’re looking for a credit card that will reward you everywhere, for every occasion, choose a Maya credit card like the Landers Cashback Everywhere Credit Card over other cards. Thanks to its ability to combine efficiency, advanced tech features, and topnotch support, paying for your purchases through your Maya card, whether online or in-store, will be something to look forward to.

Unlocking the Hidden Goldmine: How Customer Complaints Can Transform Your Business

Your customers' complaints could be the goldmine you’re overlooking.

“We want zero complaints,” says every company in the world. But what if complaints are the secret competitive advantage your business needs?

"Complaints offer an intimate way of understanding your business through the eyes of your customers," Dr. Janelle Barlow, President of All Out Performance and author of A Complaint is a Gift, said during her talk, Turning Critics into Advocates hosted by Management Strategies on September 23, 2024, at Discovery Primea, Makati.

The event explored a radical idea: complaints can be your greatest source of insight and revenue, if only companies dared to listen.

And listen they did. Senior management who attended the event came from private foundations, telecommunications, finance, real estate and hospitality industries.

Silence is worse

If complaints aren’t bad news for companies, why don’t more customers speak up?

Many don’t think anything will get done, or the situation could worsen further. Dr. Barlow shared an anecdote about people being afraid to complain to their doctors, worrying that voicing their concerns might lead to worse treatment.

The same logic applies in business: silence from customers can be far more dangerous than complaints. These are the customers who simply walk away–the 50% you’ll never see again.

But, here's the twist: 60-70% of customers who have their complaints resolved satisfactorily go on to buy five times more than they initially would have.

"If you solve their concerns instead of over-apologizing, they’ll actually come back to repurchase five times more,” Dr. Barlow said. “This is the power of complaint handling in the language of revenue and results.”

Everyone owns the complaint

Only 1 in 10,000 written complaints ever make their way to senior management. In the US, companies are losing 1 trillion dollars due to poor complaint handling.

Dr. Barlow emphasized the need to break down silos. Businesses must instead foster a culture where everyone feels responsible for addressing customer concerns.

Too often, companies are laser-focused on acquiring new customers, missing the retention goldmine.

Retaining existing customers is significantly cheaper than attracting new ones. And the rewards are exponential. A small increase in retention can lead to a dramatic uptick in profits.

“Most companies spend half of their revenue attracting new customers,” Dr. Barlow revealed. “But retaining even just 5% of your customers can lead to up to 95% profit increase.”

Turning critics into advocates

So what can businesses do in face of complaints? Dr. Barlow suggests three power tools that will turn even the worst critics into staunch advocates.

First, widen your customers’ tolerance zone. “When customers feel understood and valued, they are far more forgiving,” Dr. Barlow explained. A little friendliness and empathy go a long way in easing tensions and getting customers on your side. Instead of reacting defensively, aim to create an environment where your customers feel heard.

Next, speed. “Above all, what customers want from service is responsiveness,” Dr. Barlow emphasized. Quick resolutions show that you value their time and concerns. When you act swiftly, you not only diffuse anger but also demonstrate your company’s commitment to resolving problems.

Big data can speed up resolution. “Access to every data point can address the root cause of customer complaints and understand them beyond face value.”

Finally, fairness is more important than you realize. Customers aren’t just looking for their problem to be solved—they want it handled fairly. When your solution feels balanced and just, customers are more likely to leave with a positive impression, even if things didn’t start off smoothly.

Behind every complaint is a gift. The question is: Are you ready to unwrap it?

About MANAGEMENT STRATEGIES

Management Strategies is a global consulting firm specializing in culture building and organizational transformation.

Today, with over 50 passionate consultants and coaches worldwide, the company continues to focus on bringing out the best in people and activating their purpose and strengths. For more information on the company and their services, visit their website at www.mgtstrat-asia.com

This press release has also been published on VRITIMES