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Wednesday, December 21, 2016

Globe Business Advances the Expansion of the Contact Center Industry in PH


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As innovations rise and industries become more competitive, businesses are faced with the pressure to produce the next "big" idea and still be able to provide reliable customer support. But juggling these two different aspects can exhaust a company of its resources and keep it from focusing on its vision. In order to constantly come up with better products, businesses have opened up doors for IT-BPMs—specifically, contact centers—to flourish and undertake the crux of any enterprise—its customers.

The contact center industry, which is expected to earn $25 billion in revenues this year, is especially thriving in the Philippines—contributing to 10% of the economy and creating employment for more than 1 million Filipinos. In fact, the country has been dubbed the "Ultimate Customer Experience Paradise" in the 11th International Contact Center Conference & Expo (ICCCE) where Globe Business, the enterprise information and communications arm of Globe Telecom, acted as co-presenter.

According to Benedict Hernandez, President of the Contact Center Association of the Philippines (CCAP), there are many reasons for foreigners to land their investments on the contact center industry. Aside from having “a very supportive business environment”, the country is growing a young population that has mastered the English language and has a natural liking for different cultures, not to mention a “world-class service centricity”.

Although the industry’s essence revolves around customers, contact centers are now shifting to more complex jobs, leaving low-skill work like data entry, assistance and processing to machines. Mike Frausing, Globe Senior Advisor for Enterprise and IT-Enabled Services Group, mentioned during his speech at the 11th ITCCCE, “Companies are now cutting down on costs and making processes more efficient. Tasks that were once done by several people can now be delegated to gadgets, which are operated by one person,”

10 Most Eco-Friendly Cities in the World


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The concept of global warming was created by and for the Chinese in order to make U.S manufacturing non-competitive. That is if you are to believe the President-elect of the United States, Donald Trump. For the soon-to-be leader of the most powerful nation in the world to have such an opinion is scary, and quite frankly dangerous for the future of the planet.

The United Nations published a climate change report in the journal Atmospheric Chemistry and Physics and their conclusions are startling, they expect many feet of sea-level rise, a halting of major ocean circulatory currents, and an outbreak of super storms. They predict that we will face these major threats most likely this century. Global leaders need to take immediate action, and much can be learned from the world’s greenest cities.

Copenhagen

Denmark has built a solid reputation for its eco-friendliness. Cyclists are looked after, swimmers can enjoy city center paddling, and local ethical fashion designers are favored over factory produced branded clothing. Impressively Copenhagen has ambitions to become the first carbon-neutral capital city by 2025.

Vancouver

Canada’s west coast has it much easier than most cities being located steps away from rolling British Columbia mountains and the Pacific Ocean, but it makes the most of its natural blessings; its use of renewable energy and hydropower make the air pure and clean. Urban living is emphasized in the city, and the city’s 200 parks make it easy for locals to breath fresh, healthy air.

Amsterdam

Amsterdam is presently drafting a new sustainability masterplan which will transform the city center into a green, pedestrian-friendly environment. The city center will have new parks, food markets, smart transportation and urban farms and will take strides to reduce the impact of the many droves of tourists and dense traffic.

Stockholm

Sweden is a trailblazer for eco-cities. The restaurant scene is thriving with locally sourced raw materials and freshly caught fish. Environmental studies regularly list Sweden as the world’s most sustainable nation, but it is not today or yesterday that it built that reputation. Meticulous and long-sighted plans were made to restructure the city. Green homes are typical, and recycling is encouraged—the government financially incentive recycling.

Singapore

The remarkable Supertree structure in Asia’s cleanest city is one-of-a-kind. Each one is 50 meters tall and acts as a symbol of Singapore’s commitment to eco-change. Locally, it is typical to have access to a rooftop garden; the most famous of which is the 340- meter long SkyPark on the top of the Marina Bay Sands.

Portland

Consistently recognized as America’s greenest city, Portland uses 20 percent more renewable energy than the national average. It was one of the first cities to ban plastic bags and everything from recycling to carpooling are green activities that are encouraged.

Oslo

Despite being the most populated city in Norway, Oslo still maintains its title as the greenest city. The city ranks low for greenhouse gas emissions and it is worth noting that 85 percent of their school children either walk or ride their bikes to school; those that commute use hydroelectric-powered public transportation.

Freiburg

This city is unique because amazingly it is a car-free city. Call it old-fashioned or outdated but to be a truly green city cars are not welcome. Freiburg in Germany also boast of its many solar paneled buildings and plans to reduce its carbon emissions by 40 percent by 2030.

Reykjavik

Iceland’s capital is a thought leader and pioneer of geothermal power—providing almost 90 percent of the city’s heating. The country is close to being energy independent and the government has set goals to achieve that in the next few years. The city plan has placed a priority on reducing pollution and preserving green spaces—90 percent of residents live just five minutes walk away from a green area.

Berlin


The public parks in Berlin are like a home from home; each tree is protected and many locals have an allotment garden to grow their vegetables. For many in Berlin, the bicycle has replaced the car and in DIY shops around the city residents are learning how to make furniture and clothing. The second-hand culture is active; placing less of a reliance on purchasing factory produced imported wares. Lamudi—the eco-conscious global property platform operate their thirteen country operations from Berlin; in a building that has energy-efficient lighting timers and where employees are encouraged to use the company bike for deliveries.

Globe Roaming Enables Digital Travel Lifestyle


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The best stories come when people least expect it. When it comes to traveling, whether it’s exploring offbeat paths or experiencing the best kept travel secrets across the world, it’s usually the surprises along the way that make the trip worth telling.

What better way to share life’s great adventures than with the all new Globe Prepaid Roam Surf promos? With its extensive range of offers, Globe Prepaid Roam Surf allows Filipino travelers to stay connected with the data roaming promo that fits them best. Prepaid customers can now choose from app-based, bulk data or unlimited data roaming packs depending on their needs and budget.

“The best way we can give back to our customers this holiday season is to let them enjoy their travel to the fullest with data roaming offers that suit their needs” says Globe Vice President for Emerging Strategic Businesses, Coco Domingo.

“With Globe Prepaid Roam Surf promos, more and more Filipino customers can now experience the benefits of being always connected from anywhere in the world. The fear of data roaming has now been replaced with the freedom to go and create their own adventures with Globe.”

For as low as P199/day, one can enjoy the full features of Roam Viber, including sending and receiving of chat messages, photos, stickers, voice and video messages with location sharing. Video and voice calling are also enabled, making it easier to communicate with those at home and abroad.
 
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