Wazzup Pilipinas!
We all know that each and everyone in the field of customer service must always consider the customers as top priority. We all aim to please the customers so we can maintain a harmonious relationship with them so that they would continue to remain as our customers.
Sometimes we even need to pamper them once in a while so they would feel important. That's the reason why there are discounts, promos, freebies, special offers, and other similar marketing strategies that are proliferating so that the customers would recognize some form of rewards for being loyal, transferring or new customers.
The same with government agencies, like the Department of Transportation and Communications (DOTC), which must make all situations amenable to most of their customers, if not all.