Wazzup Pilipinas!
ePLDT, the ICT arm of PLDT Enterprise, is
the first in the Philippines to launch and offer Salesforce Commerce Cloud
which is a cloud-based ecommerce solution that simplifies personalized shipping
experience for businesses and their end customers.
Salesforce Commerce Cloud will enable businesses to adopt a unified,
intelligent digital commerce experience – both online and in the store. The
said ecommerce platform simplifies the way brands create, launch and maintain
multiple sites by using a single system to manage all customer engagement
channels.
Jovy Hernandez, ePLDT President & CEO and SVP & Head for PLDT and Smart
Enterprise Business Groups, says that “Our commitment is to continuously
support businesses of all sizes by enabling them with the latest technologies.
We are glad to offer this newest cloud commerce platform in the country. This
will allow businesses to use a one-stop ecommerce solution and free businesses
from the demands of managing various digital channels.”
ePLDT supports complete
customer journey across Salesforce CRM service functionality and complementary
enterprise applications. By connecting Salesforce Commerce Cloud with other
Salesforce clouds, businesses can power the entire customer lifecycle — from
awareness and acquisition, to purchase and fulfillment, to advocacy and
retention.
As ePLDT strives to provide a
differentiated customer experience, its operations team completed specialized
trainings and certifications on Salesforce B2C Commerce Cloud to strengthen the
group’s competency in providing the service.
In December 2020, PLDT and Smart launched Animo Smart Online Store with De La
Salle Philippines (DLSP), which benefits over 80,000 students of De La Salle
across the country. Through Salesforce B2C Commerce Cloud, the required
provisions for e-commerce is being serviced to the DLSP community.
ePLDT, along with the entire PLDT Enterprise group, aims to continuously build
industry and domain expertise through innovations and strategic partnerships
such as this one with Salesforce.
To learn more, visit epldt.com
NOTE: This photo was taken prior to the COVID-19 global pandemic.
(L-R) Fay Ocampo, Head of Strategic Partnerships and Alliances of PLDT Enterprise; Rhoda Rose R. Bernabe, Enterprise Service Provider Head of IPC Customer Revenue Group; Abraham Cuevas, Enterprise Account Director of Salesforce Philippines; Gerard de Guzman, Regional Manager of Salesforce Enterprise Business Service Cloud; Jovy Hernandez, ePLDT President & CEO and SVP & Head for PLDT and Smart Enterprise Business Groups; Tahsin Alam, Regional Sales Director of Salesforce Enterprise Business Group; Joseph P. Verzosa, Enterprise Collab & Alliances Head of IPC Customer Revenue Group