PHLPost to open more Next Day Delivery hubs this January

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The Philippine Postal Corporation (PHLPost) is boosting its domestic and international express mail service in the country with the launching of new Express Mail Service (EMS) delivery hubs in Manila, Quezon City, Makati Central Post Offices, and CMEC in Pasay City.

At present, the bulk of express mail items are delivered to different locations in the  National Capital Region by its Central Mail Exchange Center (CMEC) hub located in Pasay City.  With the new system, EMS delivery personnel, drivers, and couriers will be transferred from CMEC in Pasay City to EMS hubs in Manila, Quezon City, and Makati where delivery will commence.

The Manila, Makati, and CMEC Pasay EMS delivery hubs will be operational starting January 13, 2025. The Quezon City has been in operation since November 2024.

These EMS hubs will provide customers better access, convenience, and savings in transacting their EMS items as these are nearer to their place. Undelivered items will be retained for seven (7) days to give time for customers to request redelivery or claim the items instead of going to CMEC in Pasay City.

EMS Next Day Delivery is designed to optimize service in Metro Manila, a region that accounts for a substantial portion of PHLPost’s delivery volume. This move aims to ensure cost efficiency, reduce handling, and provide real-time tracking capabilities.

The EMS operations will be managed from key hubs in Metro Manila, each covering specific areas for optimized delivery in the National Capital Region (Mega Manila Area). These include the Quezon City Central Post Office Hub – serving Caloocan City, Malabon, Marikina, Navotas, Novaliches, Quezon City, and Valenzuela; the Central Mail Exchange Center (CMEC) Hub – covering the delivery in Pasay, Muntinlupa, Las Piñas, Parañaque, and Taguig:  Makati Central Post Office Hub – servicing the cities Makati, Mandaluyong, Pasig, and Pateros; and Manila Central Post Office– to deliver for Manila area and San Juan.

Domestic Express Mail for Metro Manila mailed at post offices after the cut-off time will be delivered within 48 hours. The Cut-Off time is 2:00 PM for post offices in Caloocan, Valenzuela, Marikina, Novaliches, Pasig, Paterros, Taguig, Mandaluyong, San Juan, SM Mall of Asia and SM Manila. NCR areas in Manila, Makati, Quezon City, Pasay, Paranaque, Muntinlupa, and Las Pinas Post Office shall be at 3:30 PM.

The DEMS next-day delivery service is designed to serve the needs of customers and strengthen PHLPost's competitive position in the logistics and e-commerce industry.

PHLPost's Domestic Express Mail Service (DEMS) is the fastest way to send urgent messages, business documents, or goods within the Philippines. DEMS items are usually delivered the next day after mailing, provided they are posted before the cut-off time.

For international destinations, PHLPost is banking on its membership with the Universal Postal Union (UPU) and the presence of bilateral agreements with 56 countries for the reciprocal exchange of EMS (Express Mail Service) items.

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