E911 National Office commends PLDT and Smart for direct routing of 911 calls to NGA911 activated call centers for free

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The Emergency 911 (E911) National Office commended PLDT and Smart for already routing emergency 911 calls directly to the activated local 911 command centers of Morong, Alaminos City, Pangasinan, and Cagayan de Oro City -- for free! This will further speed up the emergency response time of the concerned LGUs and provide quality public safety services to their constituents.

E911 executive director Francis Fajardo hopes other telecommunications companies and service providers will follow suit to already put into effect a nationwide unified and integrated 911 emergency response system in accordance with Executive Order (EO) 56.


The vision of a unified and integrated 911 emergency response system across the country is swiftly moving towards realization.

Advanced technology from Smart Telecommunications and the Philippine Long-Distance Telephone (PLDT) Company began to enable the seamless routing of 911 calls to the activated Local Command Centers in Morong, Rizal; Alaminos City, Pangasinan; and Cagayan De Oro City in October.

For Smart and PLDT subscribers in these areas, emergency calls are now routed directly to the respective local government unit’s (LGU) Local Emergency Response Centers. The streamlined process eliminates the previous step of routing calls through the Emergency 911 (E911) National Office and results in faster, more direct responses to emergencies.

“The primary mandate of the E911 National Office under the 911 National Program is to provide and ensure improved public safety services to the general public by providing a clear command structure for responsibility and accessibility. We should also facilitate the prompt deployment of a seamless nationwide communication infrastructure for emergency services through the joint efforts of the government, the private sector, and civil society,” said Executive Director Fajardo.

The Executive Director thanked PLDT and Smart for their commitment to ensure that their subscribers have quick and direct access to emergency assistance. Fajardo urged other telecommunications providers to join this life-saving initiative for the greater public’s good, safety, and survival.

NGA 911 Philippines Country Head Rob Llaguno echoed these sentiments, commending PLDT and Smart for facilitating the early routing of their subscribers’ 911 calls to the LGU Command Centers. This significant advancement further speeds up emergency response, enhancing the LGUs' ability to protect lives and property, Llaguno said.

“We are integration-ready for any telco and eager to work with all concerned to equip our local government units with our NextGen emergency response system that is faster, more responsive, and resilient,” Llaguno added.

Llaguno emphasized the comprehensive support provided to the LGUs they serve, including the Philippine National Police Public Safety Command Center (PNP PCC). “Our services include fully recorded 911 environments, seamless conference and transfer facilities for responders, and advanced mapping and location detection capabilities. Recent statistics indicate that approximately 90% of 911 calls received by the PNP PCC in NCR are met with response times of five minutes or less as a result.”

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