Wazzup Pilipinas!
There has been a rise in fraud transactions involving Banco De Oro (BDO) depositors, specifically on ATM withdrawals and online transactions.
Depositors are bewildered upon discovering the loss of their money even to a point of almost zero balance.
“I do hope BDO will FIND WAYS to fix this... These banks who handle our hard-earned money should FIND WAYS and see to it that our money is secured.”
They finally admitted that there was a problem. I hope their handling of customers complaints improve. I experienced disconcern from branch personnel, and even told that it (unauthorized transaction) was partly my fault. They also denied any system glitches.
I cannot help thinking that in this time and in this world, no one is safe, and no place is safe. I save money so that during emergencies, I would have something to use. But it is frustrating and depressing that it would get loss even if you keep it in a trusted bank.
BDO will probably not make any commitment to return all the missing deposits because they know it would be a big loss for their bank once they started to pay off the aggrieved parties. ny single amount spent would affect their bottom line figure (net income)? That is how serious BDO is in terms of income loss due to fraudulent means?
Below is BDO's official statement as posted on their Facebook page:
To our valued clients,
In the recent months, there has been an increased number of clients that have experienced suspicious bank account transactions involving withdrawals and purchases done without their knowledge.
In the 4th quarter of 2017, we have seen an extraordinary rise in fraud attacks towards the entire industry with an increase in the number of claims for unauthorized transactions taking place in other countries.
We are currently running a thorough investigation process that involves tracing individual transactions, checking any irregularities and identifying signals of fraud from millions of valid transactions everyday. This challenging task is done to ensure that all cases are addressed accordingly, and that a resolution is served for all valid cases.
We also wish to remind you to keep your account information private, as well as to be mindful of people requesting for your personal account details through phone, SMS, email, or websites. Unscrupulous individuals and groups are constantly preying on unsuspecting clients to collect their bank information through skimming, phishing, social engineering, and other devious ways.
To help our affected clients, we encourage you to formally file a report via email (callcenter@bdo.com.ph), its international toll free number (IAC +800-8-631-8000), or its domestic hotline (631-8000).
Your account’s safety and security are our top priority.
Ross is known as the Pambansang Blogger ng Pilipinas - An Information and Communication Technology (ICT) Professional by profession and a Social Media Evangelist by heart.
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