Wazzup Pilipinas!
Business
technology is rapidly evolving and companies are compelled to undergo a
“digital transformation” to keep up with competition. It is such a boardroom
priority today that according to the latest Worldwide Digital Transformation Spending Guide from the
International Data Corporation (IDC), global spending on digital transformation
technologies and solutions will reach $2.0 trillion in 2020.
ePLDT, the industry-leading
enabler of digital business solutions for enterprises in the country, believes
that due to the increasing focus on going digital, many companies will find
that outsourcing their IT infrastructure
& operations is
a sound and strategic decision.
IT
outsourcing is an option where an external services provider — in this case,
experts in Information Technology — manages a company’s IT infrastructure for
the purpose of business development. One important IT task that is commonly
outsourced is operational maintenance, where the external service provider
takes care of managing software, physical infrastructure, data security, and the
like.
“Undergoing
digital transformation requires a company’s in-house IT department to work with
emerging and constantly evolving technologies. This can put a strain on their
resources. Outsourcing IT takes their hands off the more mechanical tasks enabling
them to focus on the strategic part of their responsibilities,“ said ePLDT Group
Chief Operating Officer Nerisse Ramos.
Companies that offer Managed
IT services are called Managed Service Providers (MSPs). They bring world-class
knowledge and experience to an organization on an ongoing basis. With an MSP to
lean on, companies can have access to new technologies and know-how that
include tried-and-true policies. And despite applying the latest technologies,
companies can save up on money through outsourcing since most MSPs operate
through a subscription-based model which minimizes capital expenditures and
mitigates the risk of obsolescence.
“Digital transformation
requires very specific skills to stay up-to-date with emerging trends. Due to
this, it can be a difficult task especially for companies whose core business
is not IT. In cases like these, outsourcing can significantly help manage the
risks as well as resources since the implementation is handled by IT experts,
while the in-house IT department can devote their undivided attention to
achieving business goals,” Ramos added.
By outsourcing IT, the
benefits translate not only to cost savings, but also to overall business
productivity. A recent Deloitte survey revealed that 59% percent of
survey respondents said outsourcing reduces costs, 45% believed it’s useful in
finding unique ways to address capacity issues, and 29% thought it boosts a
company’s chances to scale globally.
“A qualified MSP can achieve
all of these by streamlining processes and making them more efficient and
productive. This enables a company to take advantage of opportunities more
quickly,” Ramos said.
Stay updated
with less cost and minimum risk
Stability is
another huge benefit of IT outsourcing since MSPs will keep a company’s
day-to-day IT environment up-to-date easily and effortlessly by automating the
process using specialized tools. MSPs are responsible for several crucial tasks
such as verifying that backups are working, pushing out patches, and auditing
inventory to minimize the risk of catastrophic events.
They also
take on the responsibility of being alerted of unpredictable circumstances such
as backup and hardware failures, database corruptions, software crashes, and
virus and hacking intrusions, by acting quickly to prevent downtime. A limited
in-house IT staff may not be able to respond and take care of the problem as
quickly, leading to extended downtime and putting productivity at risk.
Meanwhile, Jovy
Hernandez--Senior Vice President and Head of PLDT Enterprise—notes that
by outsourcing IT, companies can maximize their investments on technology as
they are assured of a stable digital environment managed by experts.
“While digital tools are
vital to set business transformation in motion, implementation is just as
crucial. By partnering with MSPs, companies can ensure that their IT infrastructure
and strategies align with the latest technologies while still maintaining a
customer-centric approach. Through this, companies can be more resilient and
ultimately, more profitable,” Hernandez said.
ePLDT offers
Managed IT Services to small-, medium- and large-scale businesses to deliver
world-class IT support at a reasonable and more affordable cost. Its service
roster includes IT operations and maintenance for network, systems, devices,
security, storage, and contact center support designed on a monthly
subscription payment model.
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