Laguindingan Airport Opening Moved by DOTC for Passenger Convenience

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We all know that each and everyone in the field of customer service must always consider the customers as top priority. We all aim to please the customers so we can maintain a harmonious relationship with them so that they would continue to remain as our customers.

Sometimes we even need to pamper them once in a while so they would feel important. That's the reason why there are discounts, promos, freebies, special offers, and other similar marketing strategies that are proliferating so that the customers would recognize some form of rewards for being loyal, transferring or new customers.

The same with government agencies, like the Department of Transportation and Communications (DOTC), which must make all situations amenable to most of their customers, if not all.

Wazzup Pilipinas!

]In order to avoid disrupting passengers’ travel plans over the summer, the DOTC announced that it has decided to push back the transfer of the gateway to Northern Mindanao from the old Lumbia Airport in Cagayan de Oro City to the new P 7.8-Billion Laguindingan Airport by one-and-a-half months to June 15, 2013.

The Transport Department has conducted a walk-through at the Laguindingan Airport and was very pleased with the Civil Aviation Authority of the Philippines’ (CAAP) preparations for the intended April 30 opening. However, CAAP has received requests from airline companies to postpone the transfer until after the summer peak season, because the April 30 opening would require the cancellation of several daily trips.

According to the airline companies, their representatives were encountering difficulties in reaching a substantial number of passengers who had already purchased tickets for flights in April and May, to inform them of changes in their flight itineraries.

“It is in the best interest of the government and of the airlines to deliver safe and convenient services to the public,” said the DOTC. “As we took stock of the assessment of both CAAP and the airline companies that the Laguindingan Airport is already a safer alternative to the Lumbia Airport, we again listen to their inputs saying that postponing the transfer will be better for passenger convenience.”

“The postponement will give the airlines ample time to inform their customers of their new flight schedules at Laguindingan Airport. This will lessen the possibility of disrupting travel plans and causing inconvenience to the riding public,” added the DOTC.

The airlines which operate at Cagayan de Oro are Cebu Pacific Air, Philippine Airlines, PAL Express, and Zest Air. They serve a combined total average of over 2,000 passengers daily.

The Laguindingan Airport is a key infrastructure project which is crucial to unlocking the Cagayan de Oro-Iligan Corridor to more tourism- and agriculture-oriented activities.

The government has previously announced that it will be temporarily operated by CAAP using Visual Flight Rules (VFR) until its air navigation equipment is fully in place by May 2014.

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